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Users and businesses from high risk regions - or any case where our compliance team requires additional information - can be onboarded with additional compliance measures, and must complete a hosted identity and liveness check before being onboarded. Check out High Risk Regions for the countries that apply and the supported user types.

How it works

Submit compliance check

Once the user’s KYC/KYB information is updated, submit the information for compliance review.

For more details check out KYC and KYB

Retrieve the verification link

If the UBO or the individual requires a liveness check, the verification link will be returned under rfiActionswith type COMPLETE_LIVENESS_CHECK.Example

{
    "userId": "usr_V3leEgLs3FJ4jcI7rfPWJ",
    "complianceStatus": "IN_REVIEW",
    "message": null,
    "rfiActions": [
        {
            "type": "COMPLETE_LIVENESS_CHECK",
            "message": "Please complete the liveness check via verification link",
            "verificationLink": "https://in.sumsub.com/websdk/p/sbx_iNZi5pTWEjmzOPEQ",
            "associatedPartyId": "ap_tIFGUMSVnyUrkc68kPqtV"
        }
    ]
}

Our compliance team may also reach out via email, including the liveness check link as an RFI.

Complete liveness check

Share the link with your user to complete the liveness check requirement. Once the liveness check is submitted, the compliance status will update if the result is valid.

Keep track of status update

Subscribe to the compliance webhook to receive real-time updates on the user’s KYC/KYB status, or poll GET /v3/users/:userId/compliance/status.

Getting Help

📧 Email: support@hifi.com
💬 Slack: Message us in our shared Slack channel

KYC (Individual) - Individual verification requirements
KYB (Business) - Business verification requirements
Associated Parties - UBO and control person requirements

⌘I

Introduction

Core concepts

Features

Compliance

Payments

References

Liveness Checks

How it works

Getting Help

​How it works

​Getting Help

​Related Resources

How it works

Getting Help

Related Resources